Policies

How it works & site policies

A plain-language walkthrough of how activation actually works, plus the account and refund basics worth knowing before you start. For the full legal text, see our Terms of Service.

Step by step: what to expect

Search or browse the directory, pick the service and country/region you need, then tap "Get number" — that starts your order.
Enter the number on the target service and trigger the SMS. Watch the Orders panel; codes usually land well before the 15-minute limit.
The order closes itself the moment the code shows up — nothing else to do on your end.
Just browsing a number without tapping "Get" never touches your balance.
Every order stays in your Orders panel as a permanent record — handy for support, but it can't be deleted.

Before you tap "Get number"

A few services (Google, Telegram, etc.) run tight risk controls on their end — receiving the code is only one step, and it doesn't guarantee the sign-up itself goes through.
No code yet and the clock's running out? Hit "Cancel" in the Orders panel before it expires and the credits bounce back automatically.
Once a code lands or the timer hits zero, the order is final — cancellation isn't available after that point.

Credits & refunds, in short

You understand and agree that top-up credits are non-refundable once purchased. Credits for a failed activation are returned to your balance automatically — no ticket required.
For the complete policy language, see the Refund Policy section of our Terms of Service.

Keeping your account in good standing

You must comply with the laws and regulations of your jurisdiction and may only use the service for lawful purposes.
What you do with a number afterward, including any account it creates, is your responsibility; we don't operate or control those third-party accounts.
You must not exploit bugs or security weaknesses to commit fraud, abuse or any other unlawful act.
We reserve the right to freeze accounts that have been inactive for six months or that display suspicious or third-party activity.

For any issue please email support@sms-act.net — include your username and the service you were trying to activate.

Step by step: what to expect

Search or browse the directory, pick the service and country/region you need, then tap "Get number" — that starts your order.

Enter the number on the target service and trigger the SMS. Watch the Orders panel; codes usually land well before the 15-minute limit.

The order closes itself the moment the code shows up — nothing else to do on your end.

Just browsing a number without tapping "Get" never touches your balance.

Every order stays in your Orders panel as a permanent record — handy for support, but it can't be deleted.

Before you tap "Get number"

A few services (Google, Telegram, etc.) run tight risk controls on their end — receiving the code is only one step, and it doesn't guarantee the sign-up itself goes through.

No code yet and the clock's running out? Hit "Cancel" in the Orders panel before it expires and the credits bounce back automatically.

Once a code lands or the timer hits zero, the order is final — cancellation isn't available after that point.

Keeping your account in good standing

You must comply with the laws and regulations of your jurisdiction and may only use the service for lawful purposes.

What you do with a number afterward, including any account it creates, is your responsibility; we don't operate or control those third-party accounts.

You must not exploit bugs or security weaknesses to commit fraud, abuse or any other unlawful act.

We reserve the right to freeze accounts that have been inactive for six months or that display suspicious or third-party activity.