Contact Us
Get in Touch with SMS-Act Support
We're here to help you with all your SMS verification needs. Our dedicated support team provides comprehensive assistance to ensure your success with our platform.
📚 Self-Service Resources
Before contacting support, check our comprehensive self-service resources:
- Tutorial Guide: Step-by-step instructions for using SMS-Act
- FAQ Section: Answers to frequently asked questions
- Getting Started: Quick start guide for new users
- Service Guides: Detailed guides for specific platforms and services
You can find answers to 90% of questions in our Tutorial and FAQ sections.
📧 Direct Support Contact
If our self-service resources don't resolve your issue, our support team is ready to help:
Primary Support Email: support@sms-act.net
Support Channels and Response Times
Choose the most appropriate support channel based on your needs and urgency:
🚀 Support Categories
General Support
- Email: support@sms-act.net
- Response Time: Within 24 hours
- Best for: Account issues, billing questions, general inquiries
Technical Support
- Email: tech@sms-act.net
- Response Time: Within 12 hours
- Best for: API integration, technical issues, platform problems
Business Inquiries
- Email: biz@sms-act.net
- Response Time: Within 24 hours
- Best for: Enterprise solutions, partnerships, bulk services
Billing Support
- Email: billing@sms-act.net
- Response Time: Within 24 hours
- Best for: Payment issues, refunds, account balance questions
⏰ Response Time Commitments
Standard Support (Free Users)
- Email response: Within 24-48 hours
- Business days: Monday to Friday
- Coverage: General questions and basic troubleshooting
Priority Support (Premium Users)
- Email response: Within 12-24 hours
- Extended hours: 7 days a week
- Coverage: Advanced technical support and account management
Enterprise Support
- Email response: Within 4-12 hours
- 24/7 availability: Round-the-clock support
- Coverage: Dedicated account manager and priority assistance
📝 How to Contact Support Effectively
Include in Your Email:
- Subject Line: Clear description of your issue
- Account Information: Your SMS-Act username or email
- Service Details: Which service you're trying to verify
- Error Messages: Any error messages you received
- Screenshots: Visual evidence of the issue (if applicable)
- Steps Taken: What you've already tried to resolve the issue
Example Support Email:
Subject: Unable to receive SMS for Discord verification
Hello SMS-Act Support,
Account: user@example.com
Service: Discord SMS verification
Country: United States
Issue: Purchased number but haven't received SMS after 10 minutes
Error: No error message displayed
Steps taken: Refreshed page, tried different browser
Please assist with this verification.
Thank you,
[Your Name]🌍 Global Support Coverage
Languages Supported:
- English (Primary)
- Chinese (Simplified & Traditional)
- Spanish
- French
- German
- Japanese
- Korean
Time Zone Coverage:
- Americas: EST/PST business hours
- Europe: CET business hours
- Asia-Pacific: JST/CST business hours
🔧 Common Support Topics
Account Issues
- Registration and login problems
- Password reset and account recovery
- Profile and settings management
- Account verification and security
Service Problems
- SMS not received or delayed
- Invalid phone number errors
- Service availability issues
- Country-specific problems
Billing Questions
- Payment methods and processing
- Refund requests and policies
- Account balance and top-up issues
- Pricing and service costs
Technical Issues
- API integration problems
- Website functionality issues
- Mobile app problems
- Browser compatibility issues
📞 Alternative Contact Methods
Social Media Support
- Twitter: @SMSAct_Support (for quick questions)
- Response time: Within 4-8 hours during business hours
Community Forum
- Access: Available to registered users
- Best for: Community discussions and tips
- Moderated by SMS-Act team members
🎯 Support Quality Commitment
We're committed to providing excellent customer support:
- First Response: Acknowledge your inquiry within stated timeframes
- Resolution Focus: Work diligently to resolve your issue completely
- Follow-up: Ensure your issue is fully resolved to your satisfaction
- Continuous Improvement: Use feedback to enhance our services
📋 Before You Contact Us
Quick Troubleshooting Checklist:
- ✅ Check our FAQ for common solutions
- ✅ Review the Tutorial for step-by-step guidance
- ✅ Verify your account balance is sufficient
- ✅ Ensure you're using the correct country code
- ✅ Try refreshing the page or clearing browser cache
- ✅ Check if the service is currently available
Ready to Contact Support? Email us at support@sms-act.net with detailed information about your issue, and we'll get back to you as quickly as possible.