SMS-Act SMS Receiving Platform Frequently Asked Questions (FAQ)
About the SMS-Act Receiving Service
What is the SMS-Act SMS Receiving Platform?
Introduction to SMS-Act
SMS-Act is a professional SMS Activate platform that provides global SMS verification code receiving services. We support verification code reception for over 600 popular applications, covering more than 100 countries and regions, making us your trusted international SMS receiving platform.
How do I start using the SMS receiving service?
Get Started in Three Quick Steps
- Register an Account: Register on the SMS-Act official website (no real-name verification required)
- Top Up Balance: Use Alipay, WeChat Pay, or PayPal to top up
- Select a Service: Choose an application and country, then purchase a number to receive the verification code
The entire process takes only 1-2 minutes! Try it now
What is the success rate of receiving SMS?
Over 95% Success Rate
- Overall Success Rate: Over 95%, much higher than the industry average
- Popular Applications: Success rates for Google, WhatsApp, Instagram, etc., are as high as 98%
- Quality Assurance: Automatic refund for failed attempts, no extra charges
- Real-time Monitoring: 24-hour monitoring system ensures service stability
Which popular applications are supported?
600+ Popular Applications Covered
Social Media: WhatsApp, Instagram, TikTok, Facebook, Twitter, Discord, Line, Viber
E-commerce: Amazon, eBay, Shopee, Lazada, Temu, Vinted
Tech Services: Google, Microsoft, Apple, OpenAI, Claude, ChatGPT
Financial Services: PayPal, Venmo, major banking apps
Other Services: Uber, Airbnb, Steam, Epic Games, etc.
Is the pricing transparent?
Completely Transparent Pricing
- Clear Pricing: All services are priced at a flat rate of 8 beans, with no hidden fees
- Pay-per-use: Only pay for successfully received verification codes
How are beans refunded after a failure?
Automatic Bean Refund Mechanism
- Instant Refund: If the verification code reception fails, the system immediately refunds the balance
- No Application Needed: No need to apply manually, the system handles it automatically
- Available Balance: The bean balance can be used immediately to purchase other numbers
- Refund Guarantee: We promise an automatic refund for failed attempts, allowing you to use our service risk-free
What payment methods are supported?
Multiple Convenient Payment Methods
- Alipay
- WeChat Pay
- PayPal
🔥 Top User Questions
💡 Essential for Beginners
- What is the SMS-Act SMS Receiving Platform?
- How do I start using the SMS receiving service?
- What is the success rate of receiving SMS?
- Which popular applications are supported?
🛠️ Issues During Use
- Verification Code Reception Issues
- Number Status Issues
- Service Availability Issues
- Account Security Issues
💰 Pricing and Payment
- Is the pricing transparent?
- How are beans refunded to my account after a failure?
- What payment methods are supported?
I cannot find the service I want or there are no numbers
No Service or Numbers Available
- Due to a temporary shortage of number resources for this service;
- Considering the high failure rate of verification code reception for a specific service, we have decided to temporarily disable it to protect your interests;
- Due to constraints from relevant policies and regulations, we may suspend or terminate this service.
Note: We will add or suspend services and numbers from time to time based on business needs and external changes, without individual notice. Additionally, please carefully review the service list before purchasing to ensure it includes the service you need. Once purchased, we do not offer refunds.
I am not receiving the verification code
Not Receiving Verification Code
- Your number may be restricted by the service provider or website due to frequent requests for the same service in a short period. In this case, while the number may still be valid for some services, it may be unavailable for others. We cannot monitor the status of every number in real-time, so we cannot guarantee that all numbers will successfully receive verification codes at any given time, but this does not mean all numbers or services are unavailable. Solution: Rest assured, you can choose to cancel the activation, and the corresponding fee will be refunded to your account. You can then try purchasing another number to continue.
- Many services have strict requirements for the user's network IP address. For example, some services may not be available to IP addresses from certain countries or regions. Therefore, you must ensure you are using an IP address from a supported country or region to complete the registration process. Solution: Ensure your network IP is within the supported range for the service.
Note: Activating a number is considered using a paid service. If you receive the requested verification code, the service is considered complete. If you do not receive the code, please cancel the operation within the valid time. The corresponding beans will not be deducted and will be automatically refunded to your account.
The received number is said to have been used and cannot be registered
The received number may have been used before and cannot be registered. Here are the details:
- Number Recycling Mechanism: Carriers and suppliers recycle used numbers and return them to the market. This means these numbers may have been used to register for certain services before. Since we cannot distinguish whether these numbers are newly assigned or recycled, there is a risk that the number has already been registered.
- Service Availability: Some numbers may have already been registered for a specific service but can still be used for others. We cannot perform comprehensive registration tests for every number across all services, so we cannot guarantee its availability for all services.
- Risk Notice: Since we cannot verify the usage history of each number, if you are prompted that the number has already been registered when using our numbers for an internet service, please cancel the receiving operation immediately. In this case, you will not be charged and can still try numbers from other countries/regions or receive other services.
Special Note: If you have any questions or disagree with the above, please do not purchase our service. Once purchased, we do not offer refunds.
My account is restricted
Account Restricted
- Manually or through automated programs, trying and canceling a large number of numbers in a short period;
- Using web scraping techniques to illegally obtain website information;
- The service used or suspicious behavior is determined by the system or relevant authorities to be for illegal purposes.
Note: We strongly recommend that you read the "Website Policy" in detail and strictly comply with all laws and regulations.
Get Started with the SMS-Act Receiving Platform
🚀 Start Receiving SMS Now
Ready to experience SMS-Act's professional SMS receiving service?
More Help and Resources
📚 Learning Resources
- SMS Receiving Platform Tutorial - Detailed step-by-step guide with images
- SMS Receiving Encyclopedia - Knowledge base and tips for SMS receiving
- SMS Platform Comparison Guide - Helps you choose the most suitable platform
- Popular Applications SMS Receiving Guide - Tips for receiving SMS for 600+ applications
🤝 Customer Support
- Online Customer Service: 24/7 professional customer service team at your service
- Technical Support: Our engineering team responds quickly to technical issues
- User Community: Join user groups to share experiences with other users
📞 Contact Us
If you encounter other issues during use, you can:
- Recommended First: View Tutorial - Most questions can be answered here
- Professional Support: Contact Customer Support - One-on-one support from our customer service team
- Terms of Service: Read Terms of Service - Understand the detailed service regulations
💡 Friendly Reminder
- We regularly update the FAQ content, so we recommend checking it often for the latest help and guides
- 95% of user questions can be answered in this FAQ, so we suggest checking relevant questions first
- For manual customer service, we recommend contacting us during business hours (9:00-21:00) for a faster response