SMS-Act SMS Receiving Platform Frequently Asked Questions (FAQ)
About the SMS-Act Receiving Service
What is the SMS-Act SMS Receiving Platform?
TL;DR: SMS-Act is a managed SMS verification service that provides global temporary phone numbers for receiving one-time passcodes (OTPs).
- Managed Service: We route SMS through secure carriers to ensure delivery.
- Global Reach: Access numbers from 160+ countries.
- Privacy Focused: Numbers are private to you during the rental; messages are not public.
- Related: Service Overview · Platform Comparison
How do I start using the SMS receiving service?
TL;DR: Register with an email, top up, and select your target service.
- Register: Sign up with email (No ID required).
- Top Up: Recharge via Alipay, WeChat, or Stripe.
- Activate: Select an app (e.g., WhatsApp) and country to get a number.
- Related: Step-by-Step Tutorial · Getting Started
What is the success rate of receiving SMS?
TL;DR: We use multi-vendor routing to maximize delivery, but success depends on the specific service.
- Mechanism: If a number fails, you can refund instantly and try a different provider.
- Risk-Free: You are only charged for successful SMS codes.
- Note: "Success Rate" varies by carrier and app security updates.
- Related: Troubleshooting Guide
Which popular applications are supported?
TL;DR: We support 600+ services including major Social, Tech, and E-commerce platforms.
- Social: WhatsApp, Telegram, Discord, Twitter/X.
- Tech: Google, OpenAI, Microsoft.
- E-commerce: Amazon, Shopee, eBay.
- Related: Popular Services List
Is the pricing transparent?
TL;DR: Yes, pricing is per-verification with no hidden subscription fees.
- Cost: Visible before purchase (typically ~8 credits).
- Refunds: Automatic refund for failed verifications.
- Related: Pricing & Refunds
How are credits refunded after a failure?
TL;DR: Credits are automatically returned to your account balance instantly upon cancellation.
- Trigger: Click "Cancel" if no code arrives within 2 minutes.
- Automation: System validates no code was received and refunds immediately.
What payment methods are supported?
TL;DR: We accept major secure payment options.
- Methods: Alipay, WeChat Pay, Stripe (Credit Cards).
- Security: Payments are processed by licensed 3rd-party gateways.
Common Issues & Solutions
I cannot find the service I want or there are no numbers
TL;DR: Inventory fluctuates based on carrier supply and demand.
- Shortage: High demand may temporarily deplete numbers for specific countries via specific carriers.
- Maintenance: We pause services with low delivery rates to prevent wasted time.
- Related: Service Status
I am not receiving the verification code
TL;DR: Network delays or carrier filtering can cause failures; use the refund function.
- Solution: Cancel the number and try a different country or carrier line.
- IP Restriction: Ensure your IP matches the region of the service you are registering for.
- Compliance: Some services block VOIP/Virtual numbers; we constantly add physical lines to bypass this.
- Related: Not Receiving Codes Guide
The received number is said to have been used or registered
TL;DR: Recycled numbers are an industry reality; cancel and retry for free.
- Cause: Carriers recycle numbers after inactivity.
- Action: If a number is "Already Registered", cancel immediately. You will not be charged.
- Related: Number Status Info
My account is restricted
TL;DR: Accounts are restricted for policy violations or abusive behavior.
- Triggers: Mass cancellation (high error rate), API abuse, or scraping.
- Compliance: We strictly prohibit illegal activities.
- Related: Terms of Service · Privacy & Trust
Get Started
Ready to verify?Start Receiving SMS · View Tutorials
Last Updated
Information accurate as of January 2025. Services and prices subject to change.